{"id":1204,"date":"2023-08-10T09:43:52","date_gmt":"2023-08-10T07:43:52","guid":{"rendered":"https:\/\/www.wildixintegrator.com\/?p=1204"},"modified":"2023-08-10T14:21:44","modified_gmt":"2023-08-10T12:21:44","slug":"cems-updated-dashboard","status":"publish","type":"post","link":"https:\/\/www.wildixintegrator.com\/en\/our-case-studies\/cems-updated-dashboard\/","title":{"rendered":"CEMS: updated operator dashboard"},"content":{"rendered":"

We have been working with CEMS since 2019<\/em><\/p>\n

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CEMS, a specialist medical center in Verona, renews its trust in Starsystem by upgrading the Wildix switchboard missed calls dashboard<\/a><\/strong>. With this solution, call management and appointment booking by operators is even more efficient and faster.<\/p>\n

CEMS is a large poly facility that receives numerous calls every day, and the workloads of call center operators can become unbearable.<\/p>\n

Operator dashboard, for optimal call management<\/h2>\n

Our integration is the ideal solution for companies that handle a high volume of incoming calls through the PBX and want complete and efficient management.<\/strong> The simple and intuitive interface is specially designed for call center operators, who are often faced with long queues of incoming calls and need to view a complete list to prioritize who to answer.<\/p>\n

In fact, with this integration, switchboard operators can easily see all inbound calls, enabling them to better manage priorities and provide fast and effective service.<\/strong><\/p>\n

Inbound call management is simplified through the use of a single dashboard, which unifies all functionality in a simple and straightforward interface. This allows the customer to be in full control of the switchboard independently. The dashboard provides a complete overview of all incoming calls, both to the switchboard and to specific groups, and follows a customizable logic that is agreed with the customer.<\/p>\n

We are convinced that the dashboard represents an important step forward in call management for any PBX and allows it to offer its operators an innovative and comprehensive tool.<\/p>\n

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\n cems<\/a>\n
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Wildix VoIP Switchboard<\/h4>\n

All telephone features included in the Wildix PBX<\/a> and all Wildix Unified Communications features available in the Cloud, activated from the management interface.<\/p>\n

Business communication needs to be simple and immediate-Unified Communications and Collaboration (UC&C) is the architecture that allows you to call, email, chat, screen share, send documents, video call, and more-all from a single interface.<\/p>\n

Wildix integrations made ad hoc<\/h4>\n

Our decades of experience with Wildix systems allow us to customize solutions to meet specific customer needs. Learn more about our queue and call management integrations<\/a>, which optimize workflows by evaluating call center performance and having control over all call-related information.<\/p>\n","protected":false},"excerpt":{"rendered":"

We have been working with CEMS since 2019   CEMS, a specialist medical center in […]<\/p>\n","protected":false},"author":1,"featured_media":1212,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/1204"}],"collection":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/comments?post=1204"}],"version-history":[{"count":3,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/1204\/revisions"}],"predecessor-version":[{"id":1221,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/1204\/revisions\/1221"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/media\/1212"}],"wp:attachment":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/media?parent=1204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/categories?post=1204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/tags?post=1204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}