{"id":465,"date":"2016-07-07T11:49:58","date_gmt":"2016-07-07T09:49:58","guid":{"rendered":"https:\/\/www.wildixintegrator.com\/?p=465"},"modified":"2019-07-17T10:32:00","modified_gmt":"2019-07-17T08:32:00","slug":"integration-for-sigla-its-sugarcrm-platform","status":"publish","type":"post","link":"https:\/\/www.wildixintegrator.com\/en\/our-case-studies\/integration-for-sigla-its-sugarcrm-platform\/","title":{"rendered":"Integration for SIGLA its SUGARCRM platform"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-268\" src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/sigla-300x128.jpg\" alt=\"sigla\" width=\"300\" height=\"128\" srcset=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/sigla-300x128.jpg 300w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/sigla-200x85.jpg 200w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/sigla-150x64.jpg 150w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/sigla.jpg 470w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><strong>OUR CUSTOMER<\/strong> SIGLA CREDIT SRL is a company specialized in financing and personal loans. For over 35 years, their goal has been to offer affordable and responsible credit, to improve its customers quality of life.<\/p>\n<p><strong>THE MANAGEMENT SOFTWARE<\/strong> The SIGLA management system was developed by OpenSymbol, one of the best CRM companies in Italy, which develops on the SUGARCRM platform.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>STARSYSTEM IT INTEGRATIONS<\/strong><\/span><\/p>\n<ul>\n<li><strong>PBX SWITCHBOARD LOOK-UP<\/strong>: it takes place directly on the SUGAR registry, and it allows to see the customer&#8217;s name (if available) on Wildix phones&#8217; displays<\/li>\n<li><strong>PREDICTIVE DIALER<\/strong>: Wildix system for automated calls generated by a list of imported customers. It allows, after responding, to redistribute calls directly to the customer&#8217;s Call Center<\/li>\n<li><strong>INTEGRATION BETWEEN PREDICTIVE DIALER, PBX WILDIX AND SUGAR<\/strong>: designed to make information exchange easier (customer records, open or yet-to-be-opened tickets, leads, etc.) between these systems, the integration makes it possible to automate:<\/li>\n<\/ul>\n<ol>\n<li>Opening the registry&#8217;s pop-ups, tickets or SUGAR customer&#8217;s leads, in accordance with the telephone number<\/li>\n<li>Logging the calls&#8217; status (answered, busy, not existing, etc.) through the Predictive Dialer, directly on the SUGAR CRM lists, which allows to optimize callbacks<\/li>\n<\/ol>\n<ul>\n<li><strong>CLICKtoCALL<\/strong>: call integration to manage the flow more easily. ClickToCall is integrated with SUGAR pages. It can recognize every phone numbers automatically, and then call the selected number with a simple click.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong> Screenshots: <\/strong><\/p>\n<div id=\"new-royalslider-2\" class=\"royalSlider new-royalslider-2 rsDefaultInv rs-image-gallery\" style=\"width:100%;height:500px;;\">\n<div class=\"rsContent\">\n  <a class=\"rsImg\" href=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/predictiveDialer-02-1024x722.jpg\" data-rsBigImg=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/predictiveDialer-02.jpg\">predictivedialer-02<\/a>\n  <div class=\"rsTmb\"><img src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/predictiveDialer-02-96x72.jpg\" alt=\"\" \/><\/div>\n  \n  \n<\/div>\n<div class=\"rsContent\">\n  <a class=\"rsImg\" href=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/predictiveDialer-01-1024x722.jpg\" data-rsBigImg=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/predictiveDialer-01.jpg\">predictivedialer-01<\/a>\n  <div class=\"rsTmb\"><img src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/predictiveDialer-01-96x72.jpg\" alt=\"\" \/><\/div>\n  \n  \n<\/div>\n<div class=\"rsContent\">\n  <a class=\"rsImg\" href=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/Scheda-lead-2.jpg\" data-rsBigImg=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/Scheda-lead-2.jpg\">scheda-lead-2<\/a>\n  <div class=\"rsTmb\"><img src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/Scheda-lead-2-96x72.jpg\" alt=\"\" \/><\/div>\n  \n  \n<\/div>\n<div class=\"rsContent\">\n  <a class=\"rsImg\" href=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/Scheda-lead-1024x533.jpg\" data-rsBigImg=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/Scheda-lead.jpg\">scheda-lead<\/a>\n  <div class=\"rsTmb\"><img src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2016\/09\/Scheda-lead-96x72.jpg\" alt=\"\" \/><\/div>\n  \n  \n<\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>OUR CUSTOMER SIGLA CREDIT SRL is a company specialized in financing and personal loans. For [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":451,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/465"}],"collection":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/comments?post=465"}],"version-history":[{"count":5,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/465\/revisions"}],"predecessor-version":[{"id":806,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/465\/revisions\/806"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/media\/451"}],"wp:attachment":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/media?parent=465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/categories?post=465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/tags?post=465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}