{"id":719,"date":"2019-07-05T12:22:31","date_gmt":"2019-07-05T10:22:31","guid":{"rendered":"https:\/\/www.wildixintegrator.com\/?p=719"},"modified":"2019-10-01T09:46:57","modified_gmt":"2019-10-01T07:46:57","slug":"salesforce-integration-for-subaru-europe","status":"publish","type":"post","link":"https:\/\/www.wildixintegrator.com\/en\/our-case-studies\/salesforce-integration-for-subaru-europe\/","title":{"rendered":"Salesforce integration for Subaru Europe"},"content":{"rendered":"<div class=\" vc_custom_1525357230296\">\n<div id=\"text-block-5\" class=\"mk-text-block \">\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-medium wp-image-716\" src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault-300x169.jpg\" alt=\"\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault-300x169.jpg 300w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault-768x432.jpg 768w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault-1024x576.jpg 1024w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault-200x113.jpg 200w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault-150x84.jpg 150w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault-1000x563.jpg 1000w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/maxresdefault.jpg 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><strong>THE PROBLEM<\/strong> Subaru needed to integrate a centralized switchboard management system with one of the best performing sales-oriented CRMs in the world.<\/p>\n<p><strong>THE INTEGRATION<\/strong> Salesforce is the creator of the CRM. Of the world&#8217;s number one CRM, to be precise. The platform is available in the cloud, and it allows you to manage every step of the sales process. The integration aimed at building a system that allows an optimized management of the sales process, by going through the easy-to-use telephony application &#8211; which is based on the most innovative Open CTI technology.<\/p>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1561620522139\">\n<div id=\"text-block-7\" class=\"mk-text-block \">\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-700 alignright\" src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/badge_appexchange_partner-300x88.jpg\" alt=\"\" width=\"300\" height=\"88\" srcset=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/badge_appexchange_partner-300x88.jpg 300w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/badge_appexchange_partner-768x225.jpg 768w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/badge_appexchange_partner-200x59.jpg 200w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/badge_appexchange_partner-150x44.jpg 150w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/badge_appexchange_partner.jpg 901w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><strong>SALESFORCE FUNCTIONALITY<\/strong><\/p>\n<\/div>\n<ul>\n<li class=\"mk-text-block \">Access to the history of customers interactions<\/li>\n<li class=\"mk-text-block \">Identification of new business opportunities through the analysis of top customers&#8217; purchase history<\/li>\n<\/ul>\n<p><strong>INTEGRATIONS<\/strong><\/p>\n<ul>\n<li>Browser native computer telephony integration (CTI), both for Salesforce Lightning and Salesforce Classic<\/li>\n<li>Click-to-call<\/li>\n<li>Contacts search bar<\/li>\n<li>Auto-detect for existing contacts &#8211; with &#8220;redirect&#8221; on the corresponding page<\/li>\n<li>Call history (only for the Classic version)<\/li>\n<li>Dialpad (only for the Lightning version)<\/li>\n<li>Pop-up calls (only for the Lightning version)<\/li>\n<\/ul>\n<div class=\"strong-view strong-view-id-2 default wpmtst-default\" data-count=1><div class=\"strong-content strong-normal columns-1\"><div class=\"wpmtst-testimonial testimonial post-906\"><div class=\"wpmtst-testimonial-inner testimonial-inner\"><h3 class=\"wpmtst-testimonial-heading testimonial-heading\">Subaru Europe<\/h3><div    class=\"wpmtst-testimonial-content testimonial-content\"><div class=\"wpmtst-testimonial-image testimonial-image\"><img width=\"150\" height=\"150\" src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/10\/download-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/10\/download-150x150.jpg 150w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/10\/download.jpg 200w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/10\/download-75x75.jpg 75w, https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/10\/download-62x62.jpg 62w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div><div class=\"maybe-clear\"><\/div><p>Subaru has installed a VOIP switchboard with the Cloud formula that allows us to manage the work flow through an integration with the Salesforce CRM platform.<br \/>\nThe installation was quick and the technical support was excellent. Thanks to these technologies, we now have effective and reliable tools that support us in our activities, always guaranteeing cutting-edge solutions.<\/p><\/div><div class=\"wpmtst-testimonial-field testimonial-field testimonial-name\">Ing. Marco Pitzalis<\/div><div class=\"wpmtst-testimonial-field testimonial-field testimonial-company\">Subaru Europe<\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div>\n<p><strong>Screenshots:<\/strong><\/p>\n<div id=\"new-royalslider-2\" class=\"royalSlider new-royalslider-2 rsDefaultInv rs-image-gallery\" style=\"width:100%;height:500px;;\">\n<div class=\"rsContent\">\n  <a class=\"rsImg\" href=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-1-salesforce-integration.jpg\" data-rsBigImg=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-1-salesforce-integration.jpg\">wildix-collaboration-dialing-1-salesforce-integration<\/a>\n  <div class=\"rsTmb\"><img src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-1-salesforce-integration-96x72.jpg\" alt=\"\" \/><\/div>\n  \n  \n<\/div>\n<div class=\"rsContent\">\n  <a class=\"rsImg\" href=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-3-salesforce-integration.jpg\" data-rsBigImg=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-3-salesforce-integration.jpg\">wildix-collaboration-dialing-3-salesforce-integration<\/a>\n  <div class=\"rsTmb\"><img src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-3-salesforce-integration-96x72.jpg\" alt=\"\" \/><\/div>\n  \n  \n<\/div>\n<div class=\"rsContent\">\n  <a class=\"rsImg\" href=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-2-salesforce-integration.jpg\" data-rsBigImg=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-2-salesforce-integration.jpg\">wildix-collaboration-dialing-2-salesforce-integration<\/a>\n  <div class=\"rsTmb\"><img src=\"https:\/\/www.wildixintegrator.com\/wp-content\/uploads\/2019\/07\/wildix-collaboration-dialing-2-salesforce-integration-96x72.jpg\" alt=\"\" \/><\/div>\n  \n  \n<\/div>\n\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>THE PROBLEM Subaru needed to integrate a centralized switchboard management system with one of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":711,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/719"}],"collection":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/comments?post=719"}],"version-history":[{"count":11,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/719\/revisions"}],"predecessor-version":[{"id":916,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/posts\/719\/revisions\/916"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/media\/711"}],"wp:attachment":[{"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/media?parent=719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/categories?post=719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wildixintegrator.com\/en\/wp-json\/wp\/v2\/tags?post=719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}