ISA Adv – Denmark: Customized Wallboard for Call Centers

isa advertising logoIn collaboration with VINCENTZ AS ApS we created an integration for ISA Advertising Danmark A/S: an agency specialized in marketing and optimizing customer acquisition.
ISA Advertising Danmark turns prospects into active customers to generate optimal marketing results: working a lot with phone calls, they felt the need for a customized solution for their PBX.


Integration for complete call center monitoring and optimization

The Wallboard that we have created allows you to monitor the performance of your operators in real time. A precise control and an easy use of all call information allows you to evaluate the progress and performance of the Call Center for each operator, so you can act promptly where needed.

The interface is clear, easy to use and it has three available languages: Danish, English and Italian. The information you can easily consult are:

Dynamic operator statistics in real time

  • Number of calls in conversation
  • Total time in conversation
  • Time of first and last conversation

Call group data

  • Total number of calls
  • Number of available operators
  • Number of operators in conversation

Why are integrations right for me?

Wildix integrations allow you to find advanced solutions to customer problems and requests, optimizing the workflow of your company.

Do you need a customized ad hoc integration connected to Wildix PBX? Contact us, we’ll give you all the information and evaluate your needs.