WILDIX WALLBOARD IS THE MOST ADVANCED MONITORING SYSTEM FOR CALL CENTERS
Our Wildix Wallboard has been designed and developed to ensure precise control and easy-to-use call information. It allows to evaluate the progress and performance of the Call Center in real time.
FUNCTIONALITY Queues, calls data, operators data. All this information needs to be handled rapidly, it needs to be easily understandable, precisely because of the amount of data that is possible (and necessary) to have available.
Here are the functions of our Wallboard:
- Possibility to set up one or more queues-to-be-monitored
- Display of all data relating to calls and operators, for each queue (number of received calls, missed calls, answers, calls on hold; available and not available operators)
- Monitoring SLA (service-level agreement)
All the information that can be obtained can be configured to meet the needs of the individual Call Center, as well as the SLA data. Each queue is accompanied by a detailed tab, divided by operator, from which it will be possible to manage the queue itself, pausing the operators, reconnecting them, adding or removing operators.
HOW CAN I INTEGRATE THE WILDIX WALLBOARD TO MY CALLCENTER PLATFORM?
Our Wallboard can be integrated into existing CRMs and platforms. In fact, it is perfectly aligned with the platform already in use, and after a specific configuration, it becomes an extremely convenient tool and, more importantly, it is fully compatible with your management system. It must be said that this type of integration can be possible only after a first analysis on the compatibility between the systems; an analysis on the feasibility of integration.
The evaluation of these characteristics is fundamental to establish whether it is possible to implement and guarantee the service.