THE MANAGEMENT SOFTWARE The SIGLA management system was developed by OpenSymbol, one of the best CRM companies in Italy, which develops on the SUGARCRM platform.
STARSYSTEM IT INTEGRATIONS
- PBX SWITCHBOARD LOOK-UP: it takes place directly on the SUGAR registry, and it allows to see the customer’s name (if available) on Wildix phones’ displays
- PREDICTIVE DIALER: Wildix system for automated calls generated by a list of imported customers. It allows, after responding, to redistribute calls directly to the customer’s Call Center
- INTEGRATION BETWEEN PREDICTIVE DIALER, PBX WILDIX AND SUGAR: designed to make information exchange easier (customer records, open or yet-to-be-opened tickets, leads, etc.) between these systems, the integration makes it possible to automate:
- Opening the registry’s pop-ups, tickets or SUGAR customer’s leads, in accordance with the telephone number
- Logging the calls’ status (answered, busy, not existing, etc.) through the Predictive Dialer, directly on the SUGAR CRM lists, which allows to optimize callbacks
- CLICKtoCALL: call integration to manage the flow more easily. ClickToCall is integrated with SUGAR pages. It can recognize every phone numbers automatically, and then call the selected number with a simple click.
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